You can contact SAS customer service in the USA by calling +1-860-516-6314 for general inquiries. For EuroBonus members, call +1-860-516-6314 You can also visit www.flysas.com for live chat and support. Social media and email options are available on their website.

SAS Customer Service Phone Numbers in the USA

For immediate assistance, contacting SAS via phone is often the most effective method. Below are the primary customer service numbers for SAS in the United States:

  • General Customer Service: 1+1-860-516-6314

    • Availability: Monday to Friday: 9:00 am – 7:00 pm EST; Saturday and Sunday: 9:00 am – 5:00 pm EST.
    • Services: Assistance with bookings, flight changes, cancellations, and general inquiries.

  • Group Sales Inquiries: For group bookings (typically 10 or more passengers), contact the Group Sales department.

    • Email: groupsales@sasair.com
    • Phone: +1-860-516-6314
    • Availability: Monday to Friday: 9:00 am – 7:00 pm EST.

  • Refunds and Compensation: If you need to request a refund or discuss compensation, reach out to the Refunds department.

    • Email: refunds-us@sasair.com
    • Phone: +1-860-516-6314
    • Availability: Monday to Friday: 9:00 am – 7:00 pm EST; Saturday and Sunday: 9:00 am – 5:00 pm EST.

Please note that these contact details are based on information available as of October 2024. For the most current information, it's advisable to visit the official SAS website or contact them directly.

2. Alternative Contact Methods

If you prefer not to use the phone, SAS offers several other channels to assist you:

  • Live Chat: SAS provides a live chat feature on their website, allowing you to communicate directly with a customer service representative in real-time.

    • Accessing Live Chat:
      1. Visit the SAS Customer Service page.
      2. Select the topic relevant to your inquiry.
      3. If the information provided doesn't resolve your issue, the chat option will appear at the bottom of the article page.
    • Availability: The chatbot Ture is available 24/7 for common issues. For more complex inquiries, live agents are available during standard operating hours.

  • Email Support: For non-urgent matters or detailed inquiries, emailing SAS can be an effective method.

  • Social Media: SAS maintains active profiles on various social media platforms. Reaching out via these channels can sometimes expedite responses, especially for general inquiries.

3. SAS Office Locations in the USA

While many inquiries can be handled over the phone or online, you might prefer or require in-person assistance. SAS has offices in several major U.S. cities:

  • Washington, D.C.:

    • Address: Washington Dulles International Airport
    • Customer Service Phone: +1-860-516-6314
    • Services: Assistance with bookings, ticketing, and general inquiries.

  • New York City:

    • Address: John F. Kennedy International Airport
    • Customer Service Phone: +1-860-516-6314
    • Services: Assistance with bookings, ticketing, and general inquiries.

For other locations, it's recommended to contact the general customer service number to inquire about local offices or support centers.

4. Tips for Contacting SAS Customer Service

  • Prepare Necessary Information: Before reaching out, have your booking reference, flight details, and personal identification ready. This preparation will help the customer service representative assist you more efficiently.

  • Be Mindful of Time Zones: SAS customer service operates on Eastern Standard Time (EST). If you're calling from a different time zone, adjust your call time accordingly to reach them during their operating hours.

  • Utilize Self-Service Options: SAS offers a range of self-service tools on their website, including managing bookings, checking flight status, and accessing frequently asked questions. Utilizing these resources can often resolve your issue without the need to contact customer service directly.

  • Consider Peak Hours: To avoid longer wait times, try to call during off-peak hours. Early mornings or late evenings, especially mid-week, often experience lower call volumes.